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HAR REALTOR® Expo- Chad Cardini
1.
2.
3.
4.
5.
6.
7.
8.
? How do
we impact them? How do they impact us?
9.
Common Expectations Professional
Respect Accessibility Honesty Excellent Service Personal Service Source: 2009 Profile of Home Buyers and Sellers
10.
Common Expectations Source:
2009 Profile of Home Buyers and Sellers
11.
12.
Spot the 5
differences...
13.
Spot the 5
differences...
14.
1st Time Buyers
Source: 2009/2007 Profile of Home Buyers and Sellers
15.
All buyers Source:
2009/2007 Profile of Home Buyers and Sellers
16.
Ownership Goals Investment
Home Millennials Gen X Boomers Matures Source: 2009 Profile of Home Buyers and Sellers
17.
Communication Touch Tech
Drop-by Newsletter Postcard Magnets Phone call Details Quickly Txt Msg e-Newsletter RSS Feeds Crowdsource Phone call Highlights NOW Millennials Matures Boomers Gen X
18.
19.
20.
Editor's Notes
Columbine, Gulf War/Desert Storm, Waco, September 11 Internet
Iran hostage crisis, Chernobyl, Challenger Explosion, Rodney King, Downsizing & layoffs
Civil Rights movement, Vietnam, Woodstock, Moon landing Assassinations - JFK, Martin Luther King, Bobby Kennedy
Cold War, Korean War, The “BEAT” generation - open emotion, challenge limits, spontaneity
Great depression, World War II
Knowing this, what does it mean to our business?
When it comes to what we do, similar. So what does that mean?
Take a couple minutes to compare these drawings of Hello Kitty. Do you see the differences?
Let’s talk about High Touch - communication/marketing ideas? Now let’s look at low touch
Download now